JotCast | B2B Sales web chat

B2B Sales web chat

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OnTheRoad

11:27

What is the company doing to address the continued decreased in net promoter score for both customers and employees?

Bill Schafer

11:26

Rocky, good question on RFID. We have been slow to deploy connected solutions related to our RFID platform. That said, building connected solutions and technology is only valuable once we have expansive RFID products in the marketplace. Over the last 2.5 years we have built that and it will continue. The LB Services and Solutions is working with our Region to build connected platforms that will pull from RFID. More to come and we must accelerate our progress. I am thrilled to hear feedback that we need this and need it soon. Keep pushing us and contributing to the solutions / offer!

Rocky CCLXIV

11:23

When will we begin to see a market offer for the RFID chips we've been putting in our tires for more than a couple of years? Our customers ask us every week. Asset management and squeezing every ounce out of a tire program is becoming most important. The ability to synch with our MRT shops would be awesome, and wheel tracking is a request coming more and more.

Bill Schafer

11:22

Regarding Multistrada and additional truck capacity. We are working to align global capacity and production cost to our business needs. While Multistrada will add value to our Groupe, I can say that our company continues to look at managing our capacity within North America as well as find industrial solutions for better low cost manufacturing which is key for sustaining our future

TBM

11:22

What are we doing to bring the role of TBM into focus. There seems to be soooo much confusion around what we should be doing and where we should be spending our time. (Infra, Truck, Services, Compact Line, Tweel) The role is sooo complex and the salary/bonus do not reflect the complexity of the role.

William McMillian

11:20

We recognize this as a huge challenge and we are working hard right now to address. We still believe as a leadership team that the RM role is the most important role within the sales organization. Unfortunately, our sales team is also one of the most sought after organizations for job placements in other parts of the company. This too provide additional challenges. The RM role is very challenging and has evolved significantly in the past 18 month in terms scope, responsibility, people management etc. We recognize this are and again working very hard to address.

That Guy

11:19

Do we anticipate any truck capacity for MNA out of the Multistrada acquisition? Also, how do we foresee the NA production capacity for truck tires shaping in total vs our projected demand (i.e. is pricing pressure anticipated?)?

Bill Schafer

11:19

Our Camso integration will allow for mutual career development opportunities for both Michelin and Camso personnel. that is the value Camso brings, a lot of Off Road expertise and different business models. I really look forward to learning from them and bringing value from our experience to the Camso brand

Guest

11:17

Will the Camso integration allow for additional opportunities for lateral moves, promotions, etc. for the current MX sales force?

Bill Schafer

11:17

A lot of Camso questions. Camso integration is just beginning. We determined over the last few months that there are some relatively quick wins that we can achieve early on post Jan 2020 where we can leverage strengths (either Camso's or Michelin's) with a few dealers, fleets, OEMs, etc and there are a few small workstreams around these topics with both Michelin and Camso personnel. As we approach 2020 we do not anticipate further integration UNTIL we have a better mutual understanding of Camso's business, teams, customers, etc so we can make the best decisions possible. Camso runs a good business and we need to learn from them. There will be no Zone or Region changes in org structure on 1/1/20 as envisioned at this time

11:15

This year has seen huge turnover in the RM position. Multiple have left the company ( Money ), multiple have moved to Dealer Team, NAFA Team & Services Team. What is being done to address this at staff level.

William McMillian

11:14

We are currently working on the bonus program for 2020. We have a cross functional team including RT, NAFA, Service and others to ensure the programs are aligned amongst the business teams but also support us hitting our 2020 objectives

Robert Almaguer

11:13

As we go forward into 2020. Will the bonus structure change? If so, what is being considered with regards to BT/ST; KAM/SOM accounts, and the expansion of territories?

Bianca Andreescu

11:12

Hello , any updates on the CAMSO integration?

William McMillian

11:12

We chose the format as a mechanism to provide open and honest feedback anonymously. We wanted everyone to feel that they could voice their opinions freely

Bill Schafer

11:12

Business is ok. We are seeing markets flat overall if not slightly down and YTD we have continued to gain market share almost across the board...retread included. New tires....truck, off road, mining, etc are gaining share. We have also seen our margins rise slightly vs last year but given challenging markets we are not meeting our current 2019 financial targets. Keep fighting as I know you do everyday!!

Douglas Fulton

11:10

Why the choice of this format?

William McMillian

11:10

In regards to the territories, we modeled several variables including sales potential, NAFA ship-to's, distance / span of territory and several other variables. It was a very thorough and in depth analysis

Bryan Dingler

11:10

@ontheroad good question

Bill Schafer

11:09

I assume the I75 comment is coming from a Cincinnati fan. We love everyone....even our Buckeyes!!!

OnTheRoad

11:08

With the upcoming realignment many territories will grow in size geographically. What considerations are being made as it relates to additional travel time which = less time to make calls, less time to perform admin duties, time away from family

Bryan Dingler

11:07

The Best thing to come out of Ohio is I 75 South

11:06

How is the business doing this month?

Bill Schafer

11:05

Hold tight for those that have asked questions as we are dealing with a small tech glitch.

Let's get started!!! Fire away

11:00

Did you hear the fire in the Ohio State football dorm that destroyed 20 books? The real tragedy was that 15 of them hadn't even been colored yet:)

10:48