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AvatarPuffy Team
7:24
Welcome to the Puffy Live Showroom! We’ll help you find your perfect mattress no matter what your sleep needs are.
Amanda
7:28
How much does it cost to ship?
AvatarPuffy Team
7:29
Hi, Amanda! Shipping is free!
Steve
8:27
Do you have financing available
AvatarPuffy Team
8:28
Hi there, we currently offer financing through Klarna, please choose Klarna at checkout.
sam
8:28
What is the warranty?
AvatarPuffy Team
8:28
Hi there,
We currently offer a lifetime warranty.
Mandie
9:31
Hello. Need help. Do you have an 8" mattress? Buying a mattress for a bunk bed and concerned about weight.
AvatarPuffy Team
9:31
Hi there,at this time our thinnest mattress is 10" in thickness.
Andre
1:59
Am a returning customer.  Love my Puffy mattress
AvatarPuffy Team
2:00
Hello, How can I help you?
Heather
2:09
Our Lux is definitely the best mattress my husband and I have slept on.
AvatarPuffy Team
2:09
Awesome! I am so happy to hear that.
Jr
4:31
My sister recommended me to Puffy. What's the best one if I sleep on my side?
AvatarPuffy Team
4:32
Hello Jr! Thank you for your message. We recommend the Puffy Lux Hybrid mattress for side sleepers. This mattress model offers a great blend and balance of firmness for support, as well as, cushioning for your joints as you are sleeping on your side.
*** Thursday, January 5 ***
cody smith
11:54
I was speaking with Jennifer but I lost her
AvatarPuffy Team
11:55
Hello Cody! Please give us a call back at 1-800-430-8380 and we will be more than happy to assist you!
Britney
12:29
Hello
AvatarPuffy Team
12:30
Hello Britney! How may I assist you?
Britney
12:30
I have a question about returns
AvatarPuffy Team
12:31
For returns, all our products are backed by a 101-night sleep trial. To learn more about our 101-night sleep trial please see the following link: https://puffy.com/pages/puffy-mattress-sleep-trial.
Candi
2:01
How long does the mattress need to expand before laying on it?
AvatarPuffy Team
2:01
We recommend giving the mattress 2-4 hours for expansion before sleeping on it.
ta.thelen@prodigy.net
5:15
Where can one test the Puffy Mattress?  Do you take the old mattresses at delivery of the new one?
AvatarPuffy Team
5:17
Hello! Thank you for your interest in our products! We offer old mattrress removal in the state of California at this time. Unfortunately, we do not have an old mattress removal program outside of the state of California.

You can check our store locator feature to see if there is a location near you that carries our products by visiting the following link: https://puffy.com/pages/store-locator
5:20
You can also test out the mattress in the comfort of your own home, as all our products are backed by a 101-night sleep trial. To learn more about our 101-night sleep trial please see the following link: https://puffy.com/pages/puffy-mattress-sleep-trial.
ta.thelen@prodigy.net
5:42
I am in Calif  is there a charge to take the old mattress?
AvatarPuffy Team
5:42
There is no charge to take the old mattress. After you place your order, please send us an email at support@puffy.com and we will be more than happy to assist you with your old mattress removal.
ta.thelen@prodigy.net
5:45
Will you take the old mattress at the same time as delivery of the new one?
AvatarPuffy Team
5:46
We deliver our items with FedEx and use a separate service to pick up the old mattress. We recommend receiving your new Puffy mattress first and then scheduling a pick-up of your old mattress.
ta.thelen@prodigy.net
5:48
We are senior citizens, will someone carry it in and install it as well as remove the old one off the bed?
AvatarPuffy Team
5:50
Unfortunately, we do not have a set-up service at this time. The order will be delivered by FedEx. The FedEx driver will deliver your items to your doorstep. They will not be able to enter your home or set up the items.

However, the old mattress removal service will be able to enter your home and remove the old mattress from your bedroom. The old mattress removal service, unfortunately, will not be able to set up your new Puffy mattress for you.
ta.thelen@prodigy.net
5:55
After we order can the old mattress removal service take the old one before the new one would arrive? That way we could move the new one right to the bed and place it on the current box spring?
AvatarPuffy Team
5:57
That is correct, the old mattress removal service can remove your old mattress before your new Puffy mattress arrives.

We only recommend receiving your new Puffy mattress first to ensure that you are not left without a mattress while your mattress is in production or in transit via FedEx.
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