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Live Web Chat with Director of DC DMV
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DC Dept of Motor Vehicles
1:05
This concludes our DMV Director Chat Session for today. Thanks to everyone who participated by asking questions. For additional DMV related questions, please call 311 or 202-737-4404, submit a request/question on our website at dmv.dc.gov. And don't forget to follow us on facebook and twitter. Take care, drive safe and see you at the next DMV Director Chat Session which is scheduled the first Thursday of each month. The next chat session will be Thursday, January 5th at Noon. 
 
Thanks,
 
Director Robinson
1:03
I will send you a direct message for your contact information for someone to call you.
1:02
Yes, we are in a group chat that is about to conclude.
Edward Boulware
I am here... are we in a group chat?
1:02
How can I check that the only lien on my vehicle I just sold to a dealership only has the bank lender on it.  Is there a way to confirm?
DC Dept of Motor Vehicles
1:00
Hello
Guest
1:00
Hello
DC Dept of Motor Vehicles
1:00
Okay
Edward Boulware
1:00
Hello.... I have a questions about car title liens
DC Dept of Motor Vehicles
12:25
Thank you.  The plan is to resolve this asap.
Amy
12:25
Got it! Thank you for that information, that is helpful to know. If my email address or phone number is on file, can you please contact me with any updates?
DC Dept of Motor Vehicles
12:23
I will research.  However, there is a delay in tag surrender refunds as the District moved to a new financial system on October 1, 2022.  DMV is working to get the tag surrender refunds processed, but there is a delay as we maneuver the new system.
Amy
12:21
2200502351
DC Dept of Motor Vehicles
12:21
Hello.  Please provide me your service request number from 311.
Amy
12:21
What happens when requests have been backed up for months? I called 311 two months ago to ask for the status of my tag surrender refund, and still haven't gotten it. I called again, and they said "The request was forwarded to the proper department last time you called," and that there was nothing they could do. They didn't have contact info for the department, either.
DC Dept of Motor Vehicles
12:10
The volume of requests could have an impact.  I am happy to research a specific issue if you have one.
Barbara Lee
12:10
Is there any reason that it could take longer than the 7 to 10 days?
DC Dept of Motor Vehicles
12:04
Hello.  It usually takes 7-10 business days.
Barbara Lee
12:04
Once a medical report for the driving license is submitted, how long should it take to be entered into the system?
DC Dept of Motor Vehicles
I'm now ready to take your questions related to any DMV service and activity. If you have a question not related to DMV, I'll try my best to redirect you to the appropriate agency.  Also, I may not be able to answer specific questions which require research related to DMV issues since I only have an hour to chat. Therefore, if your question is specific to your driver license, a ticket, etc, I may request you submit it to us by email (dmv@dc.gov) or service request (http://311.dc.gov).
12:00
Good afternoon and welcome to today’s online chat with me, Gabriel Robinson, DMV Director. Today, we’ll discuss your various DMV issues related to driver licenses and identification cards; vehicle inspections, titles and registrations; and the adjudication of photo, parking and moving violations. We have over 55 online services (http://dmv.dc.gov/page/online-services) and seven facilities which provide in-person service to 2,800-3,300 daily customers. In regards to tickets, we have two main sister agencies: DDOT which regulates parking (i.e., signage, meters and parking permits) and DPW/DDOT which issues parking tickets, along with 30 plus other entities in the District. Also, MPD issues photo enforcement tickets.
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