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Live Web Chat with Director of DC DMV
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DC Dept of Motor Vehicles
1:03
This concludes our DMV Chat Session for today.  Thank you to everyone who participated by asking questions.  For additional DMV related questions, please call 311 or 202-737-4404, submit a request/question online at http://311.dc.gov or on our website at dmv.dc.gov.  And don't forget to follow us on our social platforms like Facebook and X.  Take care, drive safely, and see you at the next DMV Live Chat Session - which is scheduled for the first Thursday of each month. The next chat session will be Thursday, June 5, at noon.   
 
Thank you, 
 
Chiderah Monde, Public Information Officer
DC Dept of Motor Vehicles
12:38
Hello, thank you for your inquiry. Since this inquiry involves personal information please reach out to us directly: Submit a request – MyDVASupport
Katherine chacon
12:38
Status of my reinstatement
DC Dept of Motor Vehicles
12:23
Hi Bria, this is Chiderah again. DMV issues refunds in appropriate situations such as with duplicate charges. Refunds can be requested via our online form. The person you spoke to may have been referring to the new Excise Tax law, effective February 17, 2025. More about this here - Vehicle Title and Excise Tax Fees | dmv
Bria
12:23
Mr. Robison -- I'd like to provide additional information to my last message. When I called the DMV customer service line, they mentioned a law that changed in February 2025 that does not allow for any refunds for fees/taxes to be issued period. Can you give some context to this? I'm a little confused why the DMV would not be able to provide any refunds. Was this the correct information?
DC Dept of Motor Vehicles
12:19
Hi Bria, this is Chiderah again - you received the correct information. Vehicle taxes and fees are set by DC Code - DC Official Code § 50-2201.03
Bria
12:19
The answer to my question is to "submit a request" -- I've done this already. They said "no fees/taxes" can be reimbursed.

Mr. Robinson -- is this the only course of action I can take?
DC Dept of Motor Vehicles
12:16
Hi Bria, my name is Chiderah the agency PIO. Director Robinson can be reached anytime via the Ask the Director online submission form, which is routed directly to the Director's office - Submit a request – MyDVASupport  you can also call us at 202-737-4400.
Bria
12:16
Mr. Robinson -- are you only doing a live chat? Can the general public speak with you directly?
DC Dept of Motor Vehicles
12:02
Hi Adam, thank you for your inquiry. I will need to research your situation. Can you please send me a DM with name, DL, tag number?
Adam H
12:02
Hi, I didn't receive a notice that my inspection was expiring a few months prior to my registration, upon renewing my registration, I discovered the need for inspection. Upon inspection, I received the bill which included a $60 late fee. I contacted the DC DMV support@dcdmv.zendesk.com and they said they approved waiving my fee after confirming no inspection notice was sent. After arriving to DC DMV service center and showing the email, the DC DMV employee and his manager would not honor waiving the inspection fee and communicated to me that this was a common occurrence where inspection notice was not sent out. I was referred to email the director, which I later did. 

Is the director aware that inspection notices are not being sent and many owners are incurring a late fee because their inspections do not fall on the same date as their registration? Can the office consider waiving these fees given the fact the many vehicle owners do not receive notice but are fined with late fees?
DC Dept of Motor Vehicles
12:02
Hello, thank you for your inquiry. Regarding excise/vehicle taxes - Rates are applied to the fair market value (as defined by the current National Automobile Dealers Association (NADA) Business Guide for the Eastern Region) of the vehicle at the time of application (reference 18 DCMR §401.16). Information on the excise tax for DC titles can be found at DC Official Code § 50-2201.03. 
Bria
12:02
Good day! I just purchased a car in DC for the first time -- I went with a bit of a junker because of budgetary constraints. When I went to the DMV to transfer title, I learned that the transfer tax was the same amount that I paid for the car. I'd like to ask why the city bases the tax on the "market value" of the car, and not the price paid. I'd also like to know if I might be able to provide additional documentation to further my case -- and if you might be able to point me in the right direction. Thanks for your help!
DC Dept of Motor Vehicles
12:01
Hello, thank you for your inquiry. You can submit refund requests either online or in person at a service center. Please allow 6-8 weeks for the processing of a refund request. Submit a request – MyDVASupport
Jacqueline Brown
12:01
How long does it take to get a refund that was inadvertently taken? My request Number is 132713
DC Dept of Motor Vehicles
12:01
To request a copy of your driver record by mail, send a letter and applicable fees to:
DC DMV
Attn: Driver Records
PO Box 90120
Washington, DC 20090
Evelyn
12:01
Who do I set it to?
DC Dept of Motor Vehicles
12:01
Hello, thank you for your inquiry.

DC DMV protects the privacy of individuals by closely adhering to the federal Driver’s Privacy Protection Act. DC DMV will release driver records only to the following requesters:
  • Driver, with proof of identity
  • Individual driver’s representative (for example, a spouse) with written authorization from the driver and a copy of the driver's proof of identification, bearing a discernable signature
  • Law enforcement representatives with documentation showing driver’s involvement in an investigation
  • Government entities, as part of an established activity requiring records (for example, security clearances, investigations, and recruitment)
  • Attorneys with written authorization from the client to obtain records
  • Insurance company representative with written authorization from the driver as part of an established investigation
All requesters must provide the driver's name, date of birth, and driver license or Social Security number.
Evelyn
12:01
I need help subpeaona for driving records
DC Dept of Motor Vehicles
I'm now ready to take your questions related to any DMV service and activity.  If you have a question not related to DMV, I'll try my best to redirect you to the appropriate agency.  Also, I may not be able to answer specific questions which require research related to DMV issues since I only have an hour to chat.  Therefore, if your question is specific to your driver license, a ticket, etc., I may request you submit it to us (Submit a request – MyDVASupport) or via 311 service request (http://311.dc.gov).
12:00
Good afternoon and welcome to today’s online chat with me, Chiderah Monde, DMV’s public information officer. Today, we’ll discuss your various DMV issues related to driver licenses and identification cards; vehicle inspections, titles, and registrations; and the adjudication of photo, parking and moving violations. We have over 60 online services (http://dmv.dc.gov/page/online-services) and seven facilities which provide in-person services to over 3,000 daily customers. Regarding tickets, we have two main sister agencies: DDOT which regulates parking (i.e., signage, meters, and parking permits) and DPW/DDOT, which issues parking tickets, along with 30 plus other entities in the District. Also, MPD issues photo enforcement tickets.
11:31
Good morning, please submit your questions now. The chat session begins at 12PM (NOON) EST.
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