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Live Web Chat with Director of DC DMV
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DC Dept of Motor Vehicles
1:00
This concludes our DMV Director Chat Session for today.  Thanks to everyone who participated by asking questions.  For additional DMV related questions, please call 311 or 202-737-4404, submit a request/question online at http://311.dc.gov or email us at dmv@dc.gov.   And don't forget to follow us on facebook and twitter.  Take care, drive safe and see you at the next DMV Director Chat Session which is scheduled the first Thursday of each month at Noon.  

Thanks!

Gabriel
12:28
IPP eligibility questions are best answered by the Central Collection Unit (CCU).
bernardo clarin
12:28
I'm From Maryland, am I not eligible for IPP?
DC Dept of Motor Vehicles
12:24
You are welcome.
bernardo clarin
12:24
Thank you !
DC Dept of Motor Vehicles
12:23
Ticket and insurance payment plans are managed by the Office of Finance and Treasury’s Central Collection Units (CCU).  CCU requirements and contact information is available on their website at http://cfo.dc.gov/service/central-collection-unit.
bernardo clarin
Would like to where or would I be able to get installment payment plan number?
12:23
Hi, Good afternoon! how or where can I can get the installment paymaent plan number?
Tracy Davis
12:20
Thanks so much! We appreciate it.
Elenore Wade
12:15
Thank you. That's great to hear.
DC Dept of Motor Vehicles
12:13
I am happy to refresh the team on this topic.
Elenore Wade
12:13
Can the Director communicate that policy to Service Centers? Even after speaking to a manager, we have seen people be unable to resolve this issue and be turned away.
DC Dept of Motor Vehicles
12:05
Thanks for the question.  However, the policy has not changed from the way you described it.  If an individual has gone through the process of a name change, they are required to show documentation of the change(s) (i.e. a court order, marriage license, divorce decree, etc.).  An amendment to the birth certificate is not required unless there is a unique and specific problem with the birth certificate itself.
Tracy Davis
12:05
Hi there - I'm from Bread for the City. We work on many ID issues for clients. Recently, we've run into problems for clients who have done name changes in that the DMV is asking for an amended birth certificate too.  We haven't needed to do this before. In the past, it was sufficient for us to bring the court ordered name change and original birth certificate (along with all the other required documents).  Is this a change in DMV policy? If so, can we chat about why and ask you to reconsider?  Thank you!
DC Dept of Motor Vehicles
Also, I may not be able to answer specific questions which require research related to DMV issues since I only have an hour to chat.  Therefore, if your question is specific to your driver license, a ticket, etc, I may request you submit it to us by email (dmv@dc.gov) or service request (http://311.dc.gov).
12:00
Good afternoon and welcome to today’s online chat with me, Gabriel Robinson, DMV Director. Today, we’ll discuss your various DMV issues related to driver licenses and identification cards; vehicle inspections, titles and registrations; and the adjudication of photo, parking and moving violations.  We have over 55 online services (http://dmv.dc.gov/page/online-services) and seven facilities which provide in-person service to 2,800-3,300 daily customers.  In regards to tickets, we have two main sister agencies:  DDOT which regulates parking (i.e., signage, meters and parking permits) and DPW/DDOT which issues parking tickets, along with 30 plus other entities in the District.  Also, MPD issues photo enforcement tickets.

I'm now ready to take your questions related to any DMV service and activity.  If you have a question not related to DMV, I'll try my best to redirect you to the appropriate agency.
11:49
Good Afternoon, please submit your questions now. The chat session will go live at 12PM (NOON) EST.
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