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Zalando Team
1:01
Hi everyone, welcome to the Digital Acceleration Summit 2021! We are excited to have you here, please use this Q&A / Chat function to ask speakers questions, and to interact with other attendees.
Katherine
4:07
Can you tell us a little bit more about how inclusive sizing customers shop? E.g. What categories are more important?
Mark
4:11
To start adding genderless into our offer, which categories are the most successful for genderless and would be the least risk ?
Lotte
4:11
Hi there, could you provide some more insights into the return rates of inclusive sizing customers? Are these higher than the rest of the customers or are these similar?
Katherine
4:13
I noticed that the Big & Tall customer growth is super high +100% , are these active or actually new customers?
Thorsten
4:15
hi everyone, is the consumer willing to pay more for the bigger sizes vs. "regular" size? What does the consumer insights tell you about that?
Mark
4:17
How can I access the inclusivity / big&tall study results you were referring to?
Katherine
4:19
Will Zalando be prepared to offer workshops to partners to better understand the genderless  and plus assortment needs?
Katherine
4:47
Does the customer know that the item is shipping from a store?
Julieta
4:51
Last year during sales periods I was being underbid by your store partners. What are you doing to avoid this kind of price war?
Andreas
5:12
How do you manage the quality of Zalando's consumer journey & consumer preference integrating third parties
Jeannette
5:12
Is there already a planed Go Live Date for Click & Collect?
Andreas
5:14
Impressing. Thank you
Elena
5:14
Is it always visible for the customer from which store they are buying? Sometimes we see "sold by partner". without any name of store or brand.What does this mean?
Zalando Team
5:26
Hi Elena, sorry we missed your question! It will be answered in our AUA session at 15:05.
Ellie
5:41
I noticed that ZSS is offering 8 markets while ZFS offers 20. Are there plans to roll out Zalando shipping solutions to more countries and if so when?
Nathalie
5:41
If we want to use one of your services - lets say Zalando Fulfillment Solutions - what do we have to do and how long will it take before we can start using your service
Peter
5:42
Is it possible to combine the three outlined solutions and if so how
Ellie
5:43
As a brand, what is the advantage of using the returns solution (beyond customer experience)?
Mika
5:45
What is the main driver for growing your business on the Zalando Platform and how will your services help
Matthias
5:46
How will you ensure the delivery performance and customer convenience of your Logistics Services that you promise at times when the logistics industry is under high pressure (e.g. cyber week)?
Amanda
5:50
Are you working an solution to have shipments to the UK back into ZFS instead of working with drop shipment?
Zalando Team
5:50
Great questions everyone! Keep them coming
5:52
Here’s your link to register your spot: https://bit.ly/2Yj8IBT 

You really don't want to miss it! We will deep dive into everything we don’t cover today and you’ll get even more time to ask our logistics experts questions!
James
5:52
When will ZFS for UK be live again?
Mika
5:56
Im just starting out as a brand - will the webinars still be relevant for me?
Fatih Uyanik
5:56
First of all I would like to thank you for allowing us to manage our shipping notices and forecasts on Zdirect. It is much easier than before especially receiving Shipping Notice id without confirmation is a big improvement to reduce delivery times. My question, when are you planning to activate ZFS for Norway?
Zalando Team
5:59
Just thought of another question? You can use this link to register you and your team for the deep dives webinars https://bit.ly/2Yj8IBT
6:00
Just thought of another question? You can use this link to register you and your team for the deep dives webinars https://bit.ly/2Yj8IBT
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